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Positively Outrageous Service by T. Scott Gross - AUTHOR SIGNED COPY

4.7 / 5
(747 Reviews)
$9.99 $16.65 store 12%

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From T. Scott Gross, a consumer advocate, whose client roster for consulting and training reads like a who’s who of the Fortune 500. Southwest Airlines, FedEx, McDonald’s, Wal-Mart, and more have asked him to motivate their employees at conferences worldwide.In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining what’s wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to:Build a customer base by following the four key principles of promotions—have fun, get peop impeccable for everyday use. first-class materials and excellent craftsmanship ensure long-lasting durability.

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Product Description

From T. Scott Gross, a consumer advocate, whose client roster for consulting and training reads enjoy a who’s who of the Fortune 500. Southwest Airlines, FedEx, McDonald’s, Wal-Mart, and more have asked him to motivate their employees at conferences global.
In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)—doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early 1990s. In this revised third edition, he contemporizes his work by examining what’s wrong in the service industry today and how to turn those negatives into POS. In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the service industry how to:
Build a customer base by following the four key principles of promotions—have fun, secure peop

Why Choose Positively Outrageous Service by T. Scott Gross - AUTHOR SIGNED COPY?

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  • Crafted from premium materials for superior durability
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Product Features

This Positively Outrageous Service by T. Scott Gross - AUTHOR SIGNED COPY combines elegant design with practical functionality. Every detail has been carefully considered to ensure you get the ultimate possible experience. The first-class construction means this product will serve you well for years to come.

superb For

  • Everyday use at home or office
  • Gift for friends and family
  • Anyone who appreciates quality and style

Specifications


Product NamePositively Outrageous Service by T. Scott Gross - AUTHOR SIGNED COPY
Category Books / Nonfiction Books
SKU SKU-604514
Condition Brand newly-released
Availability ✓ In Stock
transport on the house Worldwide shipment
Returns 30-Day Money Back Guarantee

Customer Reviews

4.7
★★★★★
Based on 747 reviews
5
75%
4
18%
3
5%
2
1%
1

1%
4.2
★★★★★
Based on 647 reviews

SL
Stephanie Lewis ✓ Verified
1 month ago
★★★★★
superb Positively Outrageous Service by T. Scott Gross - AUTHOR SIGNED COPY!
From my experience, it fits my needs so I’m okay with it. Nothing fancy.
BW
Brandon Wright ✓ Verified
2 months ago
★★★★★
magnificent Value for Money
For the price, the Positively Outrageous Service by T. Scott Gross - AUTHOR SIGNED COPY fits my needs and I’m satisfied.
SA
Samantha Adams ✓ Verified
1 month ago
★★★★★
finest Purchase Ever
To be fair, the Positively Outrageous Service by T. Scott Gross - AUTHOR SIGNED COPY performs as expected and it works for me. shipment was normal.
BW
Brandon Wright ✓ Verified
1 month ago
★★★★★
premier Purchase Ever
The Positively Outrageous Service by T. Scott Gross - AUTHOR SIGNED COPY is practical to operate.
JM
Jessica Moore ✓ Verified
1 month ago
★★★★★
superb for Positively Outrageous Service by T. Scott Gross - AUTHOR SIGNED COPY
After certain use, it works fine and I’m satisfied.


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